Matts and knot policy
Since we always consider the comfort of the pet, it is our policy that under no circumstances are pets hurt in any way, all pets with matts or knots that we are unable to remove without pain or suffering will need to have their coat clipped short. Matts diminish blood flow to the skin and consequently skin deterioration can occur if the matts are allowed to stay in the coat over long periods of time. Attempting to brush out large matts does cause pain and bruising. Small matts can be removed using a slicing technique so that the hair looks like there were no matts there at all.

Booking times
We try and stick to a booking time slot for each dog and cat so that they are not waiting around for as long as need be, we find this decreases their stress, if left for long periods of time the pets tend to get over their visit and are really keen to see mum and dad again. So we ask that you pick up your much loved pets as soon as they are ready.

Cancellations
Because we book our appointments in on a time slot, if you are not able to make your appointment, we would really appreciate you contacting us as soon as possible so that we can fill your allocated time slot. Just helps our business to run much more smoothly. Its disappointing when a pet is booked in and does not turn up and we have turned other people down.

Grooming Waiver

I warrant that my dog is current with the vaccinations required by law, and that my dog is healthy to the best of my knowledge. If my pet is hurt or becomes ill, Just 4 Paws Engadine/Gymea has permission to call or take your pet to a veterinarian of our choice if pet’s vet is inaccessible. Such expenses will be paid promptly by the owner unless injury is direct result of negligence of Just 4 Paws Engadine/Gymea. We will not be held responsible for any sickness or injury caused by the pet to itself during grooming. Just 4 Paws Engadine/Gymea is not responsible for any accidental death of pet of the nature of pre-existing health condition or natural disasters (fire, storm, flood, etc.).

Just 4 Paws Engadine/Gymea will not be held responsible for clipper burn and/or minor nicks resulting from grooming of matted, neglected coats or for irritation caused by removing coat from pets possessing mild to severe skin allergy, nor will we be held responsible for stressful effects grooming may have upon an elderly pet.

We reserve the right to charge additional fees for services we consider over and above the norm covered by our standard rates. We also reserve the right to refuse service to customers whose pet may pose a threat to us or to the other pets left in our care, whether it be an aggression problem, health problem, or parasite problems.  Owner agrees to be responsible for any property damages by pet.

I agree that I have read and understand the rules and conditions for Just 4 Paws Engadine and Gymea Grooming. I understand that my dog, my guests, or I may be video taped or photographed and that these images become the property of Just 4 Paws Engadine or Gymea. I agree to release, hold harmless, acquit, will indemnify and forever discharge the corporation from all, and in all manner of action and actions, suits, damages, judgments, executions, claims, and demands whatsoever, in law or in equity, which I or any other person I have with me during grooming at Just 4 Paws Engadine or Just 4 Paws Gymea.